We have exciting news!
Our team has been working diligently to bring you an upgraded banking system. This change will greatly improve your banking experience now and into the future! Enhancements will continue to roll out through the summer so stay tuned for all of the improvements!
The conversion took place Friday, May 31 at 4:00 pm through Monday, June 3. Now there are few things you need to know in order to login to your accounts if you have not already done so.
You will need to download the new cuMobile app . This is available in the App Store and Google Play based on their release schedule. Delete the old app. Download the new. Use your existing User ID and the last 6 digits of your SSN as your password. Once you have set up your new password using cuOnline OR cuMobile, the password will be shared by both platforms.
We will provide answers to frequently asked questions and timeline updates below.
FAQs for CVFCU System Upgrade | May 31 - June 3, 2024
Q: Why are you upgrading your core processing system?
A: Your banking experience is important to us and this upgrade is necessary in order to provide our members with an updated in-person and online banking system.
Q: What should I know going into the weekend of the upgrade?
A: Our current cuOnline with Bill Pay, cuMobile with mobile deposit and cuPhone will no longer be available after 4:00 pm on May 31. The new services will be available on June 3 after 3:00 pm. Debit cards, credit cards, and checks will continue to work; we do not anticipate any interruption in their usage. Please plan an alternate payment method or a postponed payment date for large transactions. Night deposits will be processed at opening Monday June 3. Mobile Deposit will not be available until June 4.
Q: Will any branches be closed?
A: Saturday, June 1 the Timberlake Branch will be closed. All branches and our Call Center will open on Monday, June 3 at 9:00 am for normal business hours.
Q: Will ATMs be available during the upgrade?
A: Yes. Branch ATMs and access to other ATMs will not be affected by the upgrade.
Q: Will my ATM/DEBIT and CREDIT Cards work over the weekend of the upgrade?
A: Yes, we do not anticipate any interruption in their usage.
As a precaution, please plan ahead for any special/unusual transactions and be prepared with an alternate payment method or a postponed payment date for large transactions.
Q: Who should I contact if my DEBIT or CREDIT Card is lost, stolen, or has fraudulent charges on it?
A: DEBIT Card issues (800)472-3272 Lost/Stolen, Fraudulent Charges, Card Blocks/Returning suspected fraud call, fraud disputes.
CREDIT Card issues (800)237-6211 Lost/Stolen, Returning suspected fraud call, Billing Disputes, Payment Options.
Q: Will I be issued a new debit or credit card and PIN?
A: No, all debit & credit cards and their PINs will remain the same.
Q: How will I receive my May statement?
A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.
Q: Will I still be signed up for eStatements?
A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.
Q: Will I need to update my direct deposit(s)?
A: No. Your payroll or social security direct deposits will not need to be updated.
Q: Will the conversion impact automatic ACH/Electronic withdrawals taken directly from my account for my bills and other items?
A: No. We do not anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account. (Ex: Netflix)
Q: Will this conversion impact my loan?
A: No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your scheduled automatic loan payments.
Q: Will I still be able to access my CREDIT Card details at ezcardinfo.com?
A: Yes. You can still go to their website to access your credit card information.
Q: Will my account/member number change?
A: No, your account/member number will remain the same. And, if you have checks, you may continue to use them as well. Account SUB-TYPES (like S1 for Base Share/Savings and S40 for the Thrifty Checking may be changing. Please see the chart below to determine your account type. This would be important if using cuPhone and if you are transferring money to another member using cuOnline.)
Q: Will CVFCU’s routing number change?
A: No, it will be the same: 251484514
Q: Will the website change?
A: No, it will remain www.cvfcu.com. Visit the website for more information about the conversion during the process.
Q: Will I be able to get an instant issue debit card during this process?
A: The last day to process an instant issue debit card before the upgrade will be May 30. Instant issues will resume when the branches reopen June 3.
Q: Are accounts safe and secure?
A: Yes, your accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. In addition, your funds are federally insured by the National Credit Union Administration.
Changes to cuOnline , cuMobile and cuPhone
Q: Will cuOnline (online banking) change?
A: Yes, the look and functionality will change. You will need to download a new app from the App Store or Google Play on June 3.
Delete the old app. Download the new. Use your existing User ID and the last 6 digits of your SSN as your password, Businesses use the last 6 digits of your EIN. Once you have set up your new password using cuOnline or cuMobile, the password will be shared by both platforms.
Q: Will my User ID and/or password change?
A: Your User ID will be the same but, the FIRST time you log in, you will use the last 6 digits of your social security number. You will then be prompted to change your password.
Q: Will my Security Questions be the same?
A: No. We are moving to a new platform so all online users will need to re-enroll with new security questions.
Q: Will my log in for cuMobile (the mobile app) be different?
A: Your User ID will be the same but you will use the last 6 digits of your social security number the FIRST time you log in. You will then be prompted to change your password.
Mobile Deposit will not be available until June 4.
Q: Will my scheduled payments be processed in Bill Pay?
A: Yes. Any scheduled payments prior to May 27, 2024 at 4:00 PM will be paid as normal. However, any additions, changes, or cancellations will need to be made after June 3. Please make sure you have scheduled all upcoming bills prior to May 27.
Q: Will phone banking with cuPhone change?
A: Yes. The menu options will change. Please listen carefully to the instructions to setup your account the first time. You will use your member number and the last 6 digits of your SSN. Then you will be prompted to select your new PIN. You will also notice that some account types have changed. Please refer to the chart below for the new account numbers to use.
The new phone number will be1-833-950-0465. This is a toll free number.
Q: Will my PIN change in cuPhone?
A: Yes. The initial PIN to log into cuPhone will change to the last 6 digits of your social security number. You will then be prompted to change it the first time you log in to what you desire.
Q: What is the last day a new or existing member can enroll in cuOnline and Bill Pay?
A: May 27 will be the last day to enroll prior to the upgrade if you not currently an online user. Please sign up after June 3.
Q: Will Bill Payee and Payment information will carry over to the new system?
A: Yes, your existing Bill Payment Payee and Payment information will be available in the new Bill Pay system. Bill Payment history will be available for the previous 12 months. Recurring Bill Payments will continue as scheduled. No additions, changes or cancellations can be made from May 27 at 4:00 pm - June 3, so please schedule payments accordingly.
FAQ for eStatements
Q: How will I receive my May statement?
A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.
Q: Will I still be signed up for eStatements?
A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.
Q: Will my old eStatements show in the new Online Banking?
A: Yes, 12 months history will be restored but may not be available immediately. Please allow some time for them to post. If you need access to prior statements, you may download, save and print for your reference prior to May 31.
No eStatements will be issued for the month of May. All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically in June.
Notice for CVFCU Credit Card Users
We will be transitioning all of your credit card transactional information into cuOnline for easier, one login access! We are excited for this improvement which will be one of the enhancements expected over the summer!
PLEASE NOTE: As part of the transition, starting on June 3, you will not see your CVFCU Visa card balance within cuOnline temporarily. We are anticipating 2-3 months before the full transaction details of your card will appear within cuOnline. Until this improvement is complete, you will continue to use eZCardInfo and your Visa statement for transaction details. Your card will continue to function and the terms and conditions are unchanged.
Two very important things to note regarding payments:
- You will not be able to transfer your payment directly within cuOnline during this transition period
- Scheduled transfers (automatic payments) will not occur during this transition period
To make your payment during this transition period:
- Use eZcardinfo to make your payment online
- Phone the Call Center
- Visit any branch
- Mail your payment
To view your transaction history during this transition period:
- Continue using eZcardinfo
- Continue using SecurLOCK Equip app
- Continue using your Visa Statement
Changes to Account Sub-Types
| Share / Savings Accounts | ||
| Old | New | Description |
| S1 | 01 | Base Share/Savings |
| S2 | 02 | Extended Hold |
| S3 | 03 | Secured Visa |
| S4 | 04 | Mortgage Payments |
| S4 | 05 | Mortgage Payments |
| S4 | 06 | Mortgage Payments |
| S4 | 07 | Mortgage Payments |
| S6 | 08 | Student LN Acct |
| S11 | 11 | Christmas Club |
| S11 | 12 | Second Christmas Club (if you have 2 Christmas Club accounts, the second will be account 12 instead of 11.1) |
| S10 | 13-30 | Share/Savings Plus (if you have more than one savings account, they will each have a different number instead of 10.1, 10.2, etc) |
| S37 | 37 | Kasasa Saver with Kasasa Cash |
| S38 | 38 | Kasasa Saver w Kasasa Cash Back |
| S91 | 41 | VISA Business |
| S93 | 43 | VISA Share Secured |
| S95 | 45 | VISA Classic |
| S96 | 46 | VISA Gold |
| S97 | 47 | VISA Platinum |
| S60 | 60 | IRA Accumulation |
| S60 | 61 | IRA Accumulation |
| S65 | 65 | IRA Roth |
| 66 | IRA Roth | |
| S69 | 69 | IRA Educational |
| S40 | 70 | Thrifty Checking |
| S41 | 71 | Interest Checking |
| S42 | 72 | Branchless Checking |
| S43 | 73 | Preferred Checking |
| S44 | 74 | Dominion Club |
| S45 | 75 | Kasasa Cash |
| S46 | 76 | Kasasa Cash Back |
| S49 | 79 | Fresh Start |
| S51 | 81 | Small Business Checking |
| S20 | 83 | Money Market |
| S20 | 84 | Money Market |
| S30 | 85 | Money Market Gold |
| S30 | 86 | Money Market Gold |
| S35 | 87 | Money Market Preferred |
| S35 | 88 | Money Market Preferred |
| S36 | 89 | Money Market Platinum |
| S36 | 90 | Money Market Platinum |
| CD Accounts | ||
| Old I Type | New CD Type |
Description |
| I1 | 01 | 6 MO Preferred CD |
| I2 | 02 | 6 MO Regular CD |
| I10 | 10 | 12 MO Preferred CD |
| I20 | 20 | 12 MO Regular CD |
| I30 | 30 | 24 MO Preferred CD |
| I31 | 31 | 14 MO CD |
| I35 | 35 | 24 MO Regular CD |
| I36 | 36 | 30 MO Preferred CD |
| I37 | 37 | 30 MO Regular CD |
| I40 | 40 | 36 MO Preferred CD |
| I45 | 45 | 36 MO Regular CD |
| I81 | 81 | 6M Pref Trad IRA CD |
| I82 | 82 | 6M Reg Trad IRA CD |
| I83 | 83 | 12M Pref Trad IRA CD |
| I84 | 84 | 12M Reg Trad IRA CD |
| I87 | 87 | 24M Pref Trad IRA CD |
| I88 | 88 | 24M Reg Trad IRA CD |
| I91 | 91 | 36M Pref Trad IRA CD |
| I92 | 92 | 36M Reg Trad IRA CD |
| Loan Accounts | ||
| Old L Type | New Loan Type |
Description |
| L8 | 08 | Overdraft LOC |
| L9 | 09 | Personal LOC |
| 10 | Business SBA | |
| 11 | Commercial RE | |
| L27 | 27 | HELOC 5 Yr |
| L28 | 28 | HELOC 10 Yr |
| L29 | 29 | HELOC 15 Yr |
| L32 | 32 | Business OD LOC |
| L33 | 33 | CD Secured |
| L36 | 36 | New Veh Mcycle |
| L37 | 37 | Used Veh Mcycle |
| L38 | 38 | New Boat RV |
| L39 | 39 | Used Boat RV |
| L43 | 43 | New Indirect |
| L44 | 44 | Used Indirect |
| L45 | 45 | New Indir Refi |
| L46 | 46 | Used Indir Refi |
| L47 | 47 | Personal SecFix |
| L48 | 48 | Land Loan |
| L50 | 50 | Personal SecVar |
| L55 | 55 | Employee Loan |
| L61 | 61 | Share Secured |
| L62 | 62 | Share Plus Sec |
| L63 | 63 | MM Secured |
| L64 | 64 | MM Gold Sec |
| L66 | 66 | Home Equity Ln |
| L67 | 67 | MM Pref Sec |
| L69 | 69 | MM Plat Sec |
| L70 | 70 | Affordable Ride |
| L72 | 72 | Business LOCVar |
| L77 | 77 | Business SecFix |
| LoanData.LoanID ends with 85 | 85 | 15 Yr Mortgage |
| L91 | 91 | Personal Var |
| L92 | 92 | Personal Fixed |
| L93 | 93 | Debt Consol |
| L94 | 94 | Term Loan |
| LoanData.LoanID ends with 95 | 95 | 30 Yr Mortgage |
