We have exciting news!
Our team has been working diligently to bring you an upgraded banking system. This change will greatly improve your banking experience now and into the future.
The conversion will take place Friday, May 31 at 4:00 pm through Monday, June 3. The Timberlake Branch will be closed Saturday, June 1.
There are a few services that will be temporarily unavailable during this total system upgrade.
cuOnline with Bill Pay, cuMobile with Mobile Deposit, and cuPhone will be unavailable from May 31 at 4:00pm until Monday, June 3 at 3:00 pm.
Debit cards, credit cards, and checks will continue to work; we do not anticipate any interruption in their usage. However, just in case, plan to have an alternate payment method or postpone payment dates for large transactions during these dates.
All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.
Night deposits will be processed at opening Monday, June 3.
Mobile deposit will be available Tuesday, June 4.
We will provide answers to frequently asked questions and timeline updates below.
FAQs for CVFCU System Upgrade | May 31 - June 3, 2024
Q: Why are you upgrading your core processing system?
A: Your banking experience is important to us and this upgrade is necessary in order to provide our members with an updated in-person and online banking system.
Q: What should I know going into the weekend of the upgrade?
A: Our current cuOnline with Bill Pay, cuMobile with mobile deposit and cuPhone will no longer be available after 4:00 pm on May 31. The new services will be available on June 3 after 3:00 pm. Debit cards, credit cards, and checks will continue to work; we do not anticipate any interruption in their usage. Please plan an alternate payment method or a postponed payment date for large transactions. Night deposits will be processed at opening Monday June 3. Mobile Deposit will not be available until June 4.
Q: Will any branches be closed?
A: Saturday, June 1 the Timberlake Branch will be closed. All branches and our Call Center will open on Monday, June 3 at 9:00 am for normal business hours.
Q: Will ATMs be available during the upgrade?
A: Yes. Branch ATMs and access to other ATMs will not be affected by the upgrade.
Q: Will my ATM/DEBIT and CREDIT Cards work over the weekend of the upgrade?
A: Yes, we do not anticipate any interruption in their usage.
As a precaution, please plan ahead for any special/unusual transactions and be prepared with an alternate payment method or a postponed payment date for large transactions.
Q: Who should I contact if my DEBIT or CREDIT Card is lost, stolen, or has fraudulent charges on it?
A: DEBIT Card issues (800)472-3272 Lost/Stolen, Fraudulent Charges, Card Blocks/Returning suspected fraud call, fraud disputes.
CREDIT Card issues (800)237-6211 Lost/Stolen, Returning suspected fraud call, Billing Disputes, Payment Options.
Q: Will I be issued a new debit or credit card and PIN?
A: No, all debit & credit cards and their PINs will remain the same.
Q: How will I receive my May statement?
A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.
Q: Will I still be signed up for eStatements?
A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.
Q: Will I need to update my direct deposit(s)?
A: No. Your payroll or social security direct deposits will not need to be updated.
Q: Will the conversion impact automatic ACH/Electronic withdrawals taken directly from my account for my bills and other items?
A: No. We do not anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account. (Ex: Netflix) (Bill Pay use will be restricted between May 31 and June 3, please see details below and plan accordingly.)
Q: Will this conversion impact my loan?
A: No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your scheduled automatic loan payments.
Q: Will I still be able to access my CREDIT Card details at ezcardinfo.com?
A: Yes. You can still go to their website to access your credit card information.
Q: Will my account numbers change?
A: No, your account number will remain the same. And, if you have checks, you may continue to use them as well.
Q: Will CVFCU’s routing number change?
A: No, it will be the same: 251484514
Q: Will the website change?
A: No, it will remain www.cvfcu.com. Visit the website for more information about the conversion during the process.
Q: Will I be able to get an instant issue debit card during this process?
A: The last day to process an instant issue debit card before the upgrade will be May 30. Instant issues will resume when the branches reopen June 3.
Q: Are accounts safe and secure?
A: Yes, your accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. In addition, your funds are federally insured by the National Credit Union Administration.
Changes to cuONLINE , cuMOBILE and cuPHONE
Q: Will cuOnline (online banking) change?
A: Yes, the look and functionality will change.
Q: Will my User ID and/or password change?
A: Your User ID will be the same but, the FIRST time you log in, you will use the last 6 digits of your social security number. You will then be prompted to change your password.
Q: Will my Security Questions be the same?
A: No. We are moving to a new platform so all online users will need to re-enroll with new security questions.
Q: Will my log in for cuMobile (the mobile app) be different?
A: Your User ID will be the same but you will use the last 6 digits of your social security number the FIRST time you log in. You will then be prompted to change your password.
Mobile Deposit will not be available until June 4.
Q: Will my scheduled payments be processed in Bill Pay?
A: Yes. Any scheduled payments prior to May 31, 2024 at 4:00 PM will be paid as normal. However, any additions, changes, or cancellations will need to be made after June 3. Please make sure you have scheduled all upcoming bills prior to May 31.
Q: Will phone banking with cuPhone change?
A: Yes. The menu options will change. Please listen carefully to the instructions to setup your account the first time. We expect the number to remain the same and will notify members if a change occurs.
Q: Will my PIN change in cuPhone?
A: Yes. The initial PIN to log into cuPhone will change to the last 6 digits of your social security number. You will then be prompted to change it the first time you log in to what you desire.
Q: What is the last day a new or existing member can enroll in cuOnline and Bill Pay?
A: May 27 will be the last day to enroll prior to the upgrade if you not currently an online user. Please sign up after June 3.
Q: Will Bill Payee and Payment information will carry over to the new system?
A: Yes, your existing Bill Payment Payee and Payment information will be available in the new Bill Pay system. Bill Payment history will be available for the previous 12 months. Recurring Bill Payments will continue as scheduled. No additions, changes or cancellations can be made from May 31 at 4:00 pm - June 3, so please schedule payments accordingly.
FAQ for eStatements
Q: How will I receive my May statement?
A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.
Q: Will I still be signed up for eStatements?
A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.
Q: Will my old eStatements show in the new Online Banking?
A: Yes, 12 months history will be restored but may not be available immediately. Please allow some time for them to post. If you need access to prior statements, you may download, save and print for your reference prior to May 31.
No eStatements will be issued for the month of May. All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically in June.