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cuOnline cuMobile FAQ

Frequently Asked Questions About the 2021 Updates


Q:  What will I have to do the first time I log into the new cuOnline or cuMobile app?

A:  You will enter your Member Number and Password to login. The next step will ask you to input your Date of Birth, Last 4 of your Social Security Number and Zipcode to authenticate your account. If you choose to reset your Password they must be between 8 and 15 characters, include one uppercase letter, one lowercase letter, one number and one special character including:  !, @, #, $, %, ^, &, *, (,  ).


Q: Will my all my account information be there like before?

A:  You may have to re-establish some of your current alerts and notifications. Like before you can check balances, transfer money between accounts, make payments to your CVFCU loans and more!  Now you can view your account statement easier


Q:  Will the bill pay automatically save all my information from before?

A: Payees will be transferred but payments will need to be confirmed to continue to be sent out.


Q:  How can I do a mobile deposit of a check?

A: It is easy from the cuMobile app!  Simply take a photo of the front and back of the check and follow the directions for depositing in your account.  You can mobile deposit personal and business checks without having to visit a branch or ATM.


Q: Can I do a mobile deposit of a check from my personal computer?

A: If you use your desktop or laptop you will have to take and save the front and back images of the check to complete the deposit.  We recommend you delete these images after completing your deposit.


Q: What is Photo Pay in the bill pay section?

A: It is a new feature that will allot you to submit and pay a bill by taking a photo of a bill.


Q: Can I access cuOnline on an iPad or tablet?

A: Yes, you can access it by using the desktop version.  Simply visit our website to login.


Q: What are new functions on the mobile app?

A:  You can now transfer funds to other members, deposit checks, complete a loan application and send a secure message to us. 


Q:  What does the Account Reporting function do?

A:  This is where you will find your account history page.  This page allows you to view account history based on how you would like to see it by check number, amount range, transaction date range, and/or transaction type. Then you can save or print the report if you need it.